Line-up Squeeze: Remarkable how often this happens: you approach the cashier at a store or café with only one customer ahead of you. This should be quick & easy, yes? But no. Just then, something ridiculously time-consuming goes down between the customer at the front and the cashier — such as an unnecessarily complicated transaction, a tough return, a mistake in the charge that needs fixing, or simply an exchange of obliviously lengthy social niceties, accompanied by details and meaningless stories. Meanwhile the line of people behind you lengthens, putting you in the squeeze behind slow poke.
In many of these cases I suspect the hold-up is, at its essence, about attention. When one inconveniences several other people, it’s impossible for the victims to not be focussed on the causer. For attention-junkies, good attention is equivalent to bad. They’ll take what they can get. And then keep searching for their next hit. ♦

